Quick summary: Desk Game collects personal data that is necessary to operate a PAGCOR-licensed gaming platform — things like your name, contact details, payment information, and game activity. We use that data to run your account, process payments, comply with regulations, and keep the platform secure. We do not sell your data. We do not share it with advertisers. You have legal rights over your data under the Philippine Data Privacy Act of 2012. This page explains all of that in detail.
Overview and Scope
This Privacy Policy explains how Desk Game ("we," "us," "the Platform") collects, processes, stores, and protects the personal data of members and visitors of deskgame.wine (the "Platform"). It applies to all personal data we handle in connection with the Desk Game online casino, including registration, account management, payment processing, game activity, customer support, and marketing communications.
Desk Game is committed to protecting your privacy and handling your personal data responsibly. Our practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC). As a PAGCOR-licensed operator, we are also subject to PAGCOR's data handling requirements for licensed gaming entities.
By registering an account and using the Desk Game platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use the platform. For questions at any point, contact our Data Privacy Officer at support@deskgame.wine.
Data Controller
For the purposes of the Philippine Data Privacy Act, Desk Game is the personal information controller responsible for your data. This means we determine the purposes and means by which your personal data is processed. Specific third-party service providers we work with — such as game studios and payment processors — act as personal information processors under our instruction.
Desk Game has appointed a Data Privacy Officer (DPO) who is responsible for overseeing our data protection practices and serving as the point of contact for data subject requests and regulatory inquiries. You can reach the Desk Game DPO at support@deskgame.wine with the subject line "Data Privacy Request."
Personal Data We Collect
Desk Game collects the following categories of personal data from members and platform visitors. We collect only what is necessary for the stated purposes — we don't ask for information we don't actually need.
3.1 Registration and Identity Data
When you create a Desk Game account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is required to open an account and is used for identity verification, account management, and PAGCOR-mandated KYC compliance.
3.2 KYC Verification Documents
As a PAGCOR-licensed operator, Desk Game is legally required to verify the identity of members. This may involve collecting copies of government-issued photo identification (such as a Philippine passport, national ID, UMID, driver's license, or voter's ID), proof of address, and documentation confirming ownership of any payment method used on the platform.
3.3 Financial and Transaction Data
We collect data related to deposits, withdrawals, and in-platform transactions — including the payment methods used (GCash number, Maya account, bank account details), transaction amounts, timestamps, and transaction references. Full payment card numbers are never stored on Desk Game servers; card data is handled entirely by our PCI-DSS compliant payment processors.
3.4 Gaming Activity Data
Desk Game records your game history, bet amounts, game outcomes, session durations, and related platform activity. This data is used for account management, responsible gaming monitoring, dispute resolution, fraud prevention, and PAGCOR regulatory reporting.
3.5 Technical and Device Data
When you access the Desk Game platform, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, and general location data derived from your IP address. This data is used for security monitoring, fraud detection, and platform optimisation.
3.6 Communication Records
When you contact Desk Game customer support — through live chat, email, or any other channel — we record the content and metadata of those communications. This is used for support delivery, quality assurance, training, and dispute resolution.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Name, date of birth, address | Yes — account registration |
| KYC Documents | Government ID, proof of address | Yes — PAGCOR requirement |
| Financial Data | GCash number, bank account, transactions | Yes — payment processing |
| Gaming Activity | Bets, game history, session logs | Yes — regulatory reporting |
| Technical Data | IP address, device info, browser | Automatic — platform access |
| Communication Records | Support chat, emails | When you contact support |
| Marketing Preferences | Email/SMS opt-in status | Optional — member choice |
How We Collect Your Data
Desk Game collects personal data through three main channels:
- Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, update your profile settings, contact customer support, or respond to surveys. Most of the personal data Desk Game holds comes directly from member actions on the platform.
- Automatically during platform use: Technical and device data, IP addresses, session activity, game logs, and cookie-based data are collected automatically when you access and interact with the Desk Game platform. You cannot opt out of this data collection and continue using the platform, as much of it is essential to platform security and function.
- From third parties: Payment processors provide transaction confirmation data. KYC verification partners may provide identity confirmation signals. PAGCOR and other regulatory bodies may share compliance-relevant information. Fraud prevention services may flag risk signals associated with device or network characteristics.
Why We Use Your Personal Data
Desk Game uses the personal data we collect for the following specific purposes. We do not use your data for anything outside this list without your explicit consent.
5.1 Account Creation and Management
Your registration and identity data is used to create and maintain your Desk Game account, authenticate your logins, enforce the one-account-per-person rule, and handle account-related requests such as password resets and profile updates.
5.2 KYC and Identity Verification
We are legally required by PAGCOR to verify the identity of all members. Your identity documents and personal details are processed to confirm you are who you say you are, that you are of legal age (18+), and that you are not on any regulatory exclusion list. KYC is required before we process your first withdrawal.
5.3 Payment Processing
Financial data is processed to execute deposits and withdrawals, confirm payment method ownership, and maintain transaction records for regulatory and dispute resolution purposes.
5.4 Game Delivery and Platform Operation
Gaming activity data is used to deliver game results, calculate winnings, maintain your wallet balance, and ensure the technical integrity of each game round. It is also used for the responsible gaming features in your account settings.
5.5 Regulatory Compliance and Reporting
As a PAGCOR licensee, Desk Game is required to maintain comprehensive records of all gaming transactions and to report specified data to PAGCOR on a regular basis. We are also subject to Anti-Money Laundering Act (AMLA) reporting obligations, which may require us to report certain transaction patterns to the AMLC (Anti-Money Laundering Council) regardless of your consent.
5.6 Fraud Prevention and Security
Technical data, device information, and transaction patterns are monitored to detect and prevent fraud, money laundering, bonus abuse, account takeovers, and other threats to the security of the platform and its members.
5.7 Customer Support
Communication records and account data are used to resolve support requests, investigate complaints, and maintain the quality of the Desk Game support experience.
5.8 Marketing (With Your Consent)
If you have opted into marketing communications during registration or through your account settings, Desk Game may send you promotional emails or SMS messages about new games, bonuses, and platform features. You can withdraw your marketing consent at any time through your account settings or by contacting support. Withdrawing consent does not affect the lawfulness of any processing that occurred before your withdrawal.
Legal Basis for Processing
Under the Philippine Data Privacy Act, every instance of personal data processing must have a lawful basis. Desk Game processes your data under the following legal grounds:
- Performance of a contract: Processing necessary to provide the Desk Game platform services you have signed up for — account management, game delivery, payments.
- Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting requirements, NPC regulations, and other applicable Philippine law.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement where these interests do not override your fundamental privacy rights.
- Consent: Marketing communications and any optional data collection activities where you have given explicit, informed consent. You may withdraw consent at any time.
Data Retention
Desk Game retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | PAGCOR and AMLA requirement |
| KYC documents | 5 years after account closure | PAGCOR requirement |
| Transaction records | 5 years from transaction date | AMLA requirement |
| Game activity logs | 3 years from activity date | PAGCOR reporting / disputes |
| Support communications | 2 years from last interaction | Dispute resolution |
| Marketing preferences | Until withdrawn or account closure | Consent basis |
| Technical / device logs | 12 months from collection | Security monitoring |
After retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Data Security
Desk Game implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the Desk Game platform
- Encrypted storage of sensitive personal data at rest on our servers
- Access controls that restrict employee access to personal data on a strict need-to-know basis, with access logs maintained
- Multi-factor authentication for internal systems that process personal data
- Regular security assessments and penetration testing of the Desk Game platform infrastructure
- PCI-DSS compliant payment processing — card data is handled entirely by certified processors and never stored on Desk Game servers
Security breach notification: In the event of a personal data breach that is likely to affect your rights and freedoms, Desk Game will notify affected members and the National Privacy Commission (NPC) as required by the Data Privacy Act and NPC Circular 16-03. We will provide notification within the timeframes mandated by law.
Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Desk Game. To exercise any of these rights, contact support@deskgame.wine with the subject line "Data Privacy Request" and include your Desk Game account details and a clear description of your request. We will respond within 15 business days.
Protection of Minors
The Desk Game platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is conducted during registration and before the first withdrawal. If Desk Game discovers that an account has been created by a minor — or that an account registered to an adult is being used by a minor — the account will be immediately closed, all balances forfeited, and any personal data held for that account deleted as soon as legally permissible.
If you believe a minor has accessed or registered a Desk Game account, please report this to support@deskgame.wine immediately.
Changes to This Privacy Policy
Desk Game may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered members via the email address on their account and via an in-platform notification at their next login. The updated policy will be posted at this URL with a revised "Last Updated" date.
We recommend reviewing this Privacy Policy periodically. Continued use of the Desk Game platform after notification of changes constitutes acceptance of the updated policy. If you do not accept the revised policy, contact support to arrange account closure.
Contact Our Data Privacy Officer
For any data privacy enquiry, rights request, or complaint related to Desk Game's handling of your personal data, you can reach us through the following channels. We are committed to responding to all privacy-related requests promptly and transparently.